National Landlord Association (NLA)
National Landlord Association (NLA) seeks a fair legal and regulatory environment for landlord and tenant, and actively lobbies the government at all levels on behalf of members. They also help ensure that their members are aware of their statutory rights and responsibilities.
UK Association of Letting Agents (UKALA)
All UKALA members have Client Money Protection and have passed rigorous safeguards in order to qualify for membership. This includes confirmation of a segregated client money account, confirmation that their client money handling processes are in order, and proof of a minimum level of Professional Indemnity Insurance. Members are also required to abide by the UKALA Scheme Rules and Code of Practice, therefore providing an assurance of quality of service and financial peace of mind to both landlords and tenants.
Midland Landlord Accreditation Scheme (MLAS)
The Midland Landlord Accreditation Scheme recognises reputable landlords and companies who provide their tenants with high quality and safe accommodation. Using an MLAS landlord or Company should provide you with a positive experience of renting a property.
Before receiving a MLAS accreditation our staff had to:
- Sign up to the MLAS Code of Conduct, which includes certain requirements such:
- Act in a fair and reasonable way and respect the rights of tenants to have peaceful and quiet enjoyment of the property.
- Give tenants 24 hours‘ notice when access to the property is required.
- Provide tenants with a tenancy agreement, inventory, details of how the deposit will be managed, and contact information for the landlord.
- Not harass tenants.
- Ensure all accommodation is in a reasonable state of repair and maintained to an acceptable standard.
- Attend to repairs and defects promptly.
- Attendance of a one day seminar to learn about the best practice for landlords, housing legislation and what is expected of them.
- Sign a legal declaration to say they are a ‘fit and proper person’ to be a landlord.
Find out more information about the Midlands Landlords Accreditation Scheme
Ombudsman Services – Property
From the 1st October 2014 it became a necessity for all Lettings Agents to be part of a Government redress scheme. There are three approved schemes; Ombudsman Services – Property; The Property Ombudsman and Property Redress Scheme. All of Homemaker Properties lettings companies are part of the Ombudsman Services – Property.
The Ombudsman Service is an independent body and not part of Homemaker Properties. They work to resolve property related disputes by investigating complaints fairly, listening to both sides of the story and looking at the facts. They decide on what action should be taken in order to resolve the issue.