UK Association of Letting Agents (UKALA)
All UKALA members have Client Money Protection and have passed rigorous safeguards in order to qualify for membership. This includes; confirmation of a segregated client money account and client money handling processes are in order. Moreover, provide proof of a minimum level of Professional Indemnity Insurance. In addition, UKALA Scheme Rules and Code of Practice must be abided by. Therefore providing an assurance of quality of service and financial peace of mind to both landlords and tenants.
Midland Landlord Accreditation Scheme (MLAS)
Homemaker Properties prides itself on staff training therefore all staff are members of the Midlands Landlord Accreditation Scheme.
The Midland Landlord Accreditation Scheme recognises reputable landlords and companies who provide their tenants with high quality and safe accommodation. As a result, using an MLAS landlord or Company should provide you with a positive experience of renting a property.
Before receiving a MLAS accreditation our staff had to:
- Sign up to the MLAS Code of Conduct, which includes certain requirements such:
- Act in a fair and reasonable way. Moreover, respect the rights of tenants to have peaceful and quiet enjoyment of the property.
- Provide tenants with 24 hours‘ notice for access to the property
- Provide tenants with; a tenancy agreement, inventory, details of how the deposit will be managed, and contact information for the landlord.
- Not to harass tenants.
- Ensure all accommodation is in a reasonable state of repair and maintained to an acceptable standard.
- Attend to repairs and defects promptly.
- Attend a one day seminar to learn about the best practice for landlords, housing legislation and what is expected.
- Sign a legal declaration to say they are a ‘fit and proper person’ to be a landlord.
Property Redress Scheme
From the 1st October 2014 it became a necessity for all Lettings Agents to be part of a Government redress scheme. As a result, all of Homemaker Properties lettings companies are part of the Property Redress Scheme, through their membership with UKALA.
The Property Redress Scheme (PRS) is an independent body and not part of Homemaker Properties. The PRS work to resolve property related disputes by investigating complaints fairly, listening to both sides of the story and looking at the facts. In conclusion, they decide the action to be taken to resolve the issue.
Find out more information about the Property Redress Scheme
National Residential Landlords Association
National Residential Landlords Association (NRLA) seeks a fair legal and regulatory environment for landlord and tenant. They actively lobby the government at all levels on behalf of members. They also help ensure that their members are aware of their statutory rights and responsibilities.
Coventry Landlord Accreditation Scheme (CLAS)
CLAS is a free, voluntary scheme that private residential Landlords and Letting Agents are encouraged to join.
The scheme applies to the private rented sector only and not to Local Authority owned or Housing Association properties where other Service Level Agreements apply.
The scheme comprises an element of self-regulation and accordingly relies on a degree of goodwill and trust on the parts of Landlords, Letting Agents, tenants and the Local Authority.